Refund policy

We have a Stress-Free Return Policy.  Returns are honoured up to 30 days from purchase.   

Please contact us at enquiries@marcias.co with your full Order No, details of the product you wish to return,  the reason for the return and the quantity of item(s).  The returned products should be securely wrapped in the original packaging and sent to:

Gym-Flooring, Marcias Limited, 51 Watt Road, Hillington, Glasgow, G52 4RY

We would recommend using a trackable delivery service to ensure the goods reach us. 

If requested, we can make arrangements to collect your order and the cost of the return shipping will be deducted from your refund – currently £59 per pallet (return & restock fees).  For postcodes charged a separate rate for delivery, the same per pallet rate will apply for return collection.

Once we are in receipt of the returned goods and the products are found to be in good condition, your refund will be processed.  The money will be refunded to the original payment method used during the purchase.  Please be advised that it will take up to 5 working days to show back on your account.

If your product is damaged in any way, or you have initiated the return after the 30 days, you may not be eligible for a refund.

Damaged Items

If your item is damaged or faulty please contact us at enquiries@marcias.co with full details of the defect, the quantity affected and supporting photographs.  Following review, we will arrange collection of the damaged/defected material and offer a replacement or refund.  This does not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence or not arising from defects of material.  

We cannot accept returns on installed material,  therefore it is important to check material on arrival and report any damage immediately.

We do not accept returns on flooring that has been installed.  

Exchanges

If you want to exchange your goods then the quickest way is to return the item you have and once the return is accepted,  make a separate purchase for the new item.  

Exchange requests have to be requested within 30 days.