The Sprung 10-Year Warranty
Every Sprung rubber tile, roll and mat is backed by a 10-year warranty against manufacturing defects in materials and workmanship, from the date of delivery. We publish the terms in full here, with no hidden conditions.
Gym equipment carries a 4-year warranty. Delamination and cracking from normal wear are not covered on any product.
No installer lock-in
We supply only, so the warranty doesn't depend on who lays the floor. It stays fully in force whether you lay it yourself, use your own team or use any competent contractor, provided the floor is laid on a suitable, prepared subfloor in line with our installation guide.
What's covered
- Failure of the connection system (interlocking edges and connectors)
- Dimensional instability, such as warping or cupping
- Premature cracking, crumbling or breakdown caused by a manufacturing defect
- Manufacturing defects visible on delivery, and products that don't match their specification
- Colour consistency defects caused by manufacturing
What's not covered
- Delamination of the wear layer from the base
- Cracking or crumbling from normal wear and tear
- Damage from improper subfloor preparation or an unsuitable subfloor
- Chemical damage from non-approved cleaning products or methods
- Cuts, gouges, burns or abrasion from sharp objects or dragged equipment
- Indentation from permanently placed, point-loaded equipment without protective pads
- Colour fading from prolonged direct UV exposure without protective treatment
- Damage caused by flooding or prolonged water ingress
- Use beyond the product's stated application or maximum drop weight
- The natural characteristics of recycled rubber, such as slight shade variation, fleck distribution or a temporary rubber smell when new, and normal wear and tear
Making a claim
- Contact us. Email info@gym-flooring.com with your order number, the date the floor was laid and a short description of the issue.
- Send photos. We'll ask for photos of the affected area and, where relevant, how the subfloor was prepared.
- Resolution. We aim to respond within 5 working days. Valid claims are resolved by replacement, repair or credit for the affected product, at our discretion.
The warranty covers the product supplied, not labour or installation costs. It is in addition to your statutory rights, which are not affected.
Frequently asked questions
How long is the Sprung warranty?
Sprung rubber tiles, rolls and mats carry a 10-year warranty from the date of delivery, and gym equipment carries 4 years. It covers manufacturing defects in materials and workmanship.
Does it matter who lays the floor?
No. We supply only, so the warranty stays in force whoever lays the floor, provided it goes down on a suitable, prepared subfloor.
What is not covered by the warranty?
Delamination of the wear layer, cracking or crumbling from normal wear and tear, and damage from an unsuitable subfloor, chemicals, sharp objects or flooding are not covered. The full list is above.
How do I make a warranty claim?
Email info@gym-flooring.com with your order number, the date the floor was laid, a short description of the issue and photos. Valid claims are resolved by replacement, repair or credit for the affected product.